LOQR IS LOOKING FOR A CUSTOMER SERVICE AGENT

At LOQR, we are “Empowering Digital Lives” together. This has been our vision for the last few years and will continue to be our mark into the future, define our brand, and imprint our position in the Digital Society.

We want to make Digital Identity the key to inclusive growth and our driving force in our quest to provide an invisible identity solution, enabling simple digital experiences that solve complex day-to-day challenges, helping our clients shift into the digital world, and embracing digital customers.

All these achievements are only possible due to our world-class team which you could be part of!

About the job:

In this role, you will interact directly with customers at different stages of the digital journey relationship and be responsible for ensuring that each Customer has a pleasant experience, following the best practices of pre-defined operational procedures and guidelines.

What you'll do:

• Work with a web interface and carry out operational checks, based on prior training and pre-defined scripts
• Conduct video interviews with end-users following a well-defined script and ensure the fulfilment of all the requirements following company guidelines and protocols
• Carry out engagement tasks with end-users to ensure that they have all necessary support making them feel comfortable and at ease during the interview process
• Work with the internal technical teams providing feedback and suggest improvements to the interview process
• Identify opportunities to improve customer service processes and suggest new approaches
• Follow internal policies and procedures to ensure compliance with banking regulations
• Provide the necessary clarification on the process decision, whenever requested

About you:

• Bachelor’s degree or higher, or equivalent proven expertise in Information Technology, Finance or legal area
• Customer care experience, strong attention to detail, and ability to ensure consistency across interviews
• Experience using web platforms and familiarity with video conferencing tools
• Meticulous and proactive with great organization skills, with a keen eye for detail
• Ethical behavior, transparency, and ability to establish trust-based long-term relationships
• Focus on providing high quality service and the ability to deal with customers of different profiles and situations
• Good teamwork skills and ability to work in a dynamic environment
• Politeness, great interpersonal skills and excellent written and verbal communication skills (Portuguese and English) with Spanish proficiency being valued
• To be based in LOQR’s headquarters (Felgueiras).

About us:

• Involvement in a promising startup with an entrepreneurial atmosphere;
• Integration in a top team delivering cutting edge technology to international customers;
• Commitment to your happiness and success;
• Room to thrive and grow;
• Premium health insurance (for you and your children);
• Office with 1.000m2 where you can have fun and feel at home, with locker rooms, a fully provisioned kitchen with fresh fruit, free breakfast, and coffee - and cake, because we ❤️ cake!